Cancellation and refund policy

1. Free trial

Every new organization starts with a 14-day free trial. No payment is taken during the trial, so there is nothing to cancel or refund if you decide not to continue.

2. Cancelling

An organization owner can cancel from Billing in the console at any time. You can also email billing@shwastik.com from the owner’s address and we will cancel it for you.

Cancellation stops automatic renewal. Your plan stays active until the end of the current billing period, and no further payments are taken.

3. After cancellation

When the paid period ends, the organization is suspended: sign-ins to its mailboxes are blocked, but incoming mail is still delivered and nothing is deleted. Subscribing again restores access immediately. Export any mail you want to keep over IMAP before deleting mailboxes, domains or the organization, because deletion is permanent.

4. Refunds

Plans are billed monthly in advance, and payments for a period that has started are generally not refundable. We give a full refund when:

• you were charged more than once for the same period;
• you were charged after a cancellation that took effect before the renewal date;
• you were charged an amount different from the plan price shown at checkout; or
• the Service was unavailable to your organization for a substantial part of the billing period because of a fault on our side.

Moving to a smaller plan takes effect from the next billing period and does not create a refund for the current one.

5. When refunds are not given

• for the unused part of a billing period after you cancel;
• for periods in which the Service worked but was not used;
• when an organization is suspended or terminated for breaking our terms or acceptable use policy, for example for spam or phishing; or
• for delivery problems caused by DNS records that were not published as instructed.

6. Requesting a refund

Email billing@shwastik.com within 30 days of the charge, with your organization name and the Razorpay payment ID from your invoice. We reply within 3 business days. Approved refunds are issued to the original payment method and usually reach your account within 5–7 business days, depending on your bank.