Help centre
How can we help?
Guides for setting up your domain, connecting mail apps and fixing common problems.
- Getting startedFrom sign-up to your first mailbox.
- DNS setupThe records to add at your DNS provider.
- Mail appsServer settings for Outlook, Apple Mail and phones.
- WebmailReading mail in your browser.
- TroubleshootingMail not arriving, spam folder, sign-in problems.
- BillingTrials, plans, invoices and cancelling.
Getting started
- Create an account and confirm your email address. Your organization starts on a 14-day free trial.
- In the console, open Domains and add a domain you own, such as
yourcompany.com. - Publish the DNS records shown in the console at your DNS provider (see below).
- Once the domain is verified, open Mailboxes and create an address for each person. Use Aliases for extra addresses and Groups for shared addresses like
team@. - Invite colleagues who help you manage email under Members, choosing the role each one needs.
Setting up DNS
DNS records are added where your domain’s DNS is managed, usually the company you bought the domain from (GoDaddy, Hostinger, Namecheap, Cloudflare and so on). The console shows the exact values for your domain with copy buttons; the table below explains what each one does.
| Type | Name / host | Value | Purpose |
|---|---|---|---|
| TXT | _shwastik-verify.yourdomain.com | shwastik-verify=<token from the console> | Proves you own the domain. Add this first. |
| MX | yourdomain.com | 10 mail.shwastik.com. | Delivers incoming mail to your mailboxes. |
| TXT | yourdomain.com | v=spf1 include:_spf.shwastik.com -all | SPF: authorises our servers to send for you. |
| TXT | <selector>._domainkey.yourdomain.com | Shown in the console | DKIM: lets receivers check our signature. |
| TXT | _dmarc.yourdomain.com | v=DMARC1; p=quarantine; … | DMARC: tells receivers what to do with forged mail. |
- Many DNS providers add your domain automatically, so the name for
_dmarc.yourdomain.comis entered as just_dmarc, and the root domain as@. - A domain can have only one SPF record. If you already have one, merge the
include:into it instead of adding a second record. - Remove old MX records from your previous email provider, or mail will be split between the two.
- Changes usually appear within minutes but can take up to 48 hours. The console re-checks automatically, or click Verify now on the domain page.
Connecting mail apps
Most apps only need your email address and mailbox password and will find the rest. If yours asks for server settings, use the values below. The username is always your full email address, and outgoing (SMTP) mail needs authentication with the same username and password.
| Protocol | Server | Port | Security |
|---|---|---|---|
| IMAP (incoming) | mail.shwastik.com | 993 | SSL/TLS |
| POP3 (incoming) | mail.shwastik.com | 995 | SSL/TLS |
| SMTP (outgoing) | mail.shwastik.com | 465 | SSL/TLS |
| SMTP (alternative) | mail.shwastik.com | 587 | STARTTLS |
Outlook
Choose Add account, enter your address, then pick IMAP when asked for the account type and fill in the settings above.
Apple Mail (Mac, iPhone and iPad)
Choose Other → Add Mail Account, enter your name, address and password, select IMAP and use mail.shwastik.com for both incoming and outgoing servers.
Gmail app and other Android apps
Add an account of type Other or Personal (IMAP) and enter the settings above.
Thunderbird
Enter your name, address and password; Thunderbird detects the settings automatically.
Webmail
Sign in at webmail.shwastik.com with your full email address and mailbox password. Webmail includes your calendar and contacts. Tick Remember me to stay signed in on a trusted computer.
Your console account (for managing domains and billing) is separate from your mailbox. You sign in to the console at app.shwastik.com/login.
Troubleshooting
My domain will not verify
Check that the TXT record name and value match the console exactly, with no extra quotes or spaces, and that your provider has not appended the domain twice (for example _shwastik-verify.yourdomain.com.yourdomain.com).
Mail I send lands in spam
Make sure SPF, DKIM and DMARC all show as passing on the domain page. New domains also build reputation over time, so avoid sending large bulk mailings from a new address.
I cannot sign in to a mailbox
The username is the full email address. An admin can reset the mailbox password from Mailboxes in the console. If the mailbox or the organization is suspended, sign-ins are blocked while incoming mail is still delivered.
I forgot my console password
Use Forgot password on the sign-in page. If you lost access to your two-factor app, sign in with one of your recovery codes.
Billing
- New organizations get a 14-day free trial, followed by a 7-day grace period to choose a plan.
- Owners and billing members can subscribe, upgrade and see invoices on the Billing page.
- Cancelling stops renewal at the end of the current period. See the cancellation and refund policy.
Still need help?
Email support@shwastik.com from the address on your account and include your organization name and domain. We reply during Monday to Saturday, 10:00–18:00 IST.